Making “Yes” Easy

April 30, 2010

Learn with Lloyd!A simple technique in the art of persuasion is presenting your points or requests in small steps — manageable bits of information that your conversation/negotiation partner can readily agree with or easily say “yes” to.  Here’s an example of comments/questions designed to elicit a positive response, step by step:

Some of us in the office have recently gotten involved in helping the neighborhood around our building.  We’ve had a lot of fun doing things like A…, B…, and C…, and the response from the community has been great.  We were wondering if you might like to join us sometime.  [Hoped for response: Sure!]

Our next project is D…, and we’re going to start it this Saturday.  Would you be interested in working with us on Saturday?  [Hoped for response: Yes, that sounds interesting.]

We’re planning to meet in front of our building at 10 a.m.  Would you be available then?  [Hoped for response: Yes, I think so.]

Great!  See you then!  [Hoped for response: OK!]

* * *

We’ll examine the structure of these sentences in a moment, but first, look at this less effective approach, which  packs too much information into a single request and may be less appealing to the listener.   A quick, positive response is less likely here:

Several of us in the office are planning to do some volunteer work near our building this weekend.  Are you free this Saturday morning around 10?  [Possible response: Uh, I think I have something going on this Saturday; maybe another time.]

 * * *

Effective Persuasion — COMMENT + REQUEST Structure:

You can enhance your powers of persuasion by making it easy for the other person to say “yes.”  Below is an analysis of useful elements in the effective example at the beginning.  Notice the comment + request structure in each of the first three exchanges: instead of aiming a single question at a time, the speaker creates context with a comment and then follows it immediately with a short request (direct or implied).  Also notice how the comments get progressively narrower in scope.  Comment 1 begins with broad perspective and background information:

Comment 1: Some of us in the office have recently gotten involved in helping the neighborhood around our building.  We’ve had a lot of fun doing things like A…, B…, and C…, and the response from the community has been great.  [Introductory sentence provides background, context.  Second sentence emphasizes two positive points — “fun” and “great response” — while giving specific examples “A…, B…, and C…”]

Request 1: We were wondering if you might like to join us sometime.  [Phrased as a statement; “we were wondering if” and “might like to” are usefully indirect, conditional elements; “sometime” is usefully ambiguous, avoiding early mention of Saturdays/weekends.]

Comment 2: Our next project is D…, and we’re going to start it this Saturday.  [Offers specific description “D…”; full-day reference to “this Saturday” avoids early mention of morning start time.]

Request 2: Would you be interested in working with us on Saturday?  [Phrased as a question; “would” is a useful conditional; “interested in” focuses on the other person’s interest/feeling instead of requester’s need or demand.]

Comment 3: We’re planning to meet in front of our building at 10 a.m.  [Notice each comment is getting successively narrower.  Here the specific time “10 a.m.”  is introduced; this potentially unappealing detail is withheld until late in the conversation.]

Request 3: Would you be available then?  [Phrased as a question; “would” is a useful conditional; “available” is a relatively objective term focusing on the person’s schedule instead of any desire to get up early on Saturday!] 

* * *

Here are some more examples involving marketing or promotion of the speaker’s services:

Less effective — single question: 
Can you give me your email address?
More effective — COMMENT + REQUEST:
C:
I’d like to send you some information I think you’ll find interesting. 
R: If you give me your email address, I’ll send it to you tomorrow.

Less effective — single question: 
Can I send you some useful information about that?
More effective — COMMENT + REQUEST:
C:
I have a short description of some ways you can avoid that problem.
R: I’d be happy to email it to you.*

*Sometimes a request is implied rather than stated.  With an inquiring tone of voice, an implied request can elicit a positive response, but if necessary, the speaker can add “if you’ll give me your address” (or even more directly: “Could I email it to you?”)

Less effective — single question: 
Would you like to schedule a free initial consultation?
More effective — COMMENT + REQUEST:
C:
What we normally do at this point is arrange a meeting to learn more about a client’s needs and determine whether our services are appropriate.  This initial consultation usually takes about 30-40 minutes; it’s free and there’s no obligation to begin a project.
R: Is there a day this week that might work for you?

Less effective — single question: 
Could you refer me to other potential clients?
More effective — COMMENT + REQUEST:
C:
We’re always looking for others who could benefit from our help.
R: Can you think of anyone you know who might be interested in our services?

Packaging your points as brief comments + requests can help you get more positive responses from people whose help you need or patronage you want.

* * * * *

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Learn with Lloyd! Most people you meet are patient enough to listen for a minute as you describe yourself and your current activities.  However, some people don’t want to listen for more than a minute to such a monologue, and in some situations, you have only a moment to explain yourself … before your conversation is interrupted or your listener has to leave, for example. 

So introducing yourself concisely — in a minute or less — is a valuable skill, and it’s easy to develop!  Such a self-introduction is useful for answering general questions like “What do you do?” or “What kind of work are you looking for?”  Below is a sample speech answering the question “What do you do?”  In this case, the speaker is in a relaxed social setting, so she feels free to add details to enliven the conversation.  Keep in mind that these sentences do not have to be delivered in an unbroken monologue; for example, there could be interrupting questions from the conversation partner that elicit the details that appear in the second half of the speech.

SAMPLE 1 (relaxed social setting): “I work for a non-profit cultural exchange organization called the Slavic Art Center.  We arrange tours of Russia for American artists, designers, architects, and other arts professionals who want to see the cultural treasures of Russia firsthand.  We also bring Russian arts professionals to the United States to meet with their American counterparts.  I’m responsible for travel arrangements, so I spend a lot of time booking flights, hotels, and ground transportation for our groups.  I also write some of our promotional materials.  One benefit I particularly enjoy is the chance to travel with some of our groups in Russia; in fact, I’m going there next month for ten days.  So if you know any American or Russian arts professionals, please let me know!”

Brief self-introductions are sometimes called “elevator speeches”: if you find yourself in an elevator with a potential customer, employer, or other person of interest, you might have 20 seconds, 40 seconds, maybe even 60 seconds to present yourself in a positive way, or promote your products/services or skills/background in a persuasive way.  If the person quoted above found herself in an elevator with a well-known artist or other person who could be interested in her services, she might introduce herself with a shorter, more promotional version of the speech:

SAMPLE 2 (shorter, promotional context):  “Hi, my name’s Jane Smith.  I enjoyed seeing your exhibition tonight; I especially liked the perfumed wood sculptures!  By the way, I work for a non-profit cultural exchange organization called the Slavic Art Center.  We arrange tours of Russia for American artists who want to see Russian culture firsthand.  We also bring Russian artists to the United States to meet their American counterparts.  If you think you might be interested in touring Russia with other artists, or meeting Russian artists when they visit here, I’d be happy to send you more information.”

If you’re not working, talk about your studies or other activities you’re involved in, as well as your future plans.  Here’s a sample from a relaxed social setting, answering the question “What do you do?”:

SAMPLE 3 (relaxed social setting): “I’m studying finance at NYU and planning to apply to MBA programs next year.  I’m currently researching the process of preparing IPOs — that’s initial public offerings: the first time companies offer shares of their stock on a stock market.*  I’m also doing an internship at Nanoventure, a firm that helps arrange IPOs for nanotechnology companies.  I plan to apply to NYU’s Stern Business School, and if I’m accepted, I hope to focus on corporate finance.  Eventually, I’d like to work for a venture capital firm.  I want to help identify small start-ups that could make big breakthroughs and develop innovative products.  So that’s enough about me.  What do you do?”

*Add such a brief explanation or clarification if you think your listener might appreciate it

If you’re looking for a job, market your skills/interests proactively … but concisely.  For example, you might mention a key aspect of your background, or one of your own professional interests or target areas/specialties, or a direct inquiry or question to the listener.  Here’s a sample adapted from the previous speech:

SAMPLE 4 (shorter, self-promotional context):  “Hi, my name is Sam Jones.  Congratulations on your acquisition of XYZ Corp.!  By the way, I’m doing an internship at Nanoventure, a firm that helps arrange IPOs for nanotechnology companies.  My ultimate goal is to work for a venture capital firm.  I’m just curious if there might be any opportunities for someone like me* at your firm in the near future.”

*You might substitute a descriptive phrase like “new account managers” or “business development specialists

* * *

 To develop your own elevator speech, click here for my “Brief Self-Introductions Worksheet,” which outlines the structure of the four sample speeches presented in today’s post, with blanks for you to fill in your own information.

* * * * *

Learn with Lloyd!As you know, vowel sounds in English can be confusing: we have so many different ways to spell them!  Consonant sounds can be challenging too.  And stressing the right syllables in words is especially important in English.

Remember that refining your pronunciation is a long-term process, and the older you are, the more modest your expectations of progress must be.  Children can mimic and reproduce the sounds of second languages quickly and accurately, but if you’re past your teenage years, you’ll likely find pronunciation work a challenge.  However, you can learn to make subtle adjustments that will improve the way you sound in English!

If you’d like individual coaching/instruction on your American English pronunciation, please contact me directly (see my “About Lloyd” page — link at top right of this page).

Enjoy learning!

Avoiding Writer’s Block

February 22, 2010

Learn with Lloyd!

The Writing Process

Do you suffer from writer’s block — the inability to write when you desperately want or need to write?  If so, you may be mixing your two distinct roles as creator and critic.

Writing requires creative efforts (planning and drafting) and critical efforts (reviewing, refining, checking, and changing).  These two efforts complement each other when applied at different times, but compete with each other when applied at the same time.  Writer’s block often results from trying to create and criticize simultaneously.  It’s as if two parts of our brain were at war with each other!

Creativity is about “What if…” “How about…” “Let’s try…” “Maybe…” “Yes!”  

Criticism is about “That’s awkward.” “Too simple.” “Doesn’t work.” “Not right.” “No!”

For a smoother, more enjoyable writing experience, and to help yourself produce your best writing, separate your creative efforts from your critical efforts.  The next time you’re facing a professional, academic, official, or creative writing task, try this approach:

CREATE
-1- Plan
-2- Draft

Take a break!

CRITIQUE
-3- Refine
-4- Check

Here are some thoughts on each step in the process:

A. CREATE

1. Plan: Think, make notes, sketch, outline, or roughly map out your basic ideas.  Focus on your purpose — why are you writing this particular document?  What do you want the reader to understand?  What is your main message?  What are other key points you want your reader to know?  If you’re stuck, try five minutes of freewriting.*

*Freewriting means writing whatever words and thoughts come into your mind — without editing at all.  Such freestyle writing can be completely off the topic: irrelevant personal thoughts, disorganized sentences, even silly ideas.  Sentences like “Well, I’m supposed to write but I have no idea how to start” are welcome.  This technique helps some writers establish a connection between their natural thoughts and the artificial act of writing.  After a few minutes, more relevant ideas will flow and the paralysis of writer’s block will be broken!

2. Draft.  Focus on your goal and purpose.  Don’t think too much about writing well — it’s too early in the process to worry about being clear, concise, courteous, complete, or correct.  Let your ideas flow into your fingers spontaneously, roughly, awkwardly, messily, and quickly.

* * * STOP.  Take a break.  You need to relax your creative engine and let a calmer, more critical perspective return.  Even a 3-minute break will help you see your rough draft with a fresh eye.  Don’t mix the creative and critical processes. * * *

 

B. CRITIQUE

3. Refine: Review and revise.  Move sentences, paragraphs, and entire sections.  Take another break and do it again.  Put yourself in your reader’s place and slowly read from the beginning: are the order and flow of your ideas logical and clear?  Are your paragraphs easy to read?  Are your sentences easy to understand? 

If not, rewrite, rewrite, rewrite — several times, if necessary.  Professional writers rewrite extensively, so how can you expect not to rewrite?  Ask another person to review and comment on your revised draft. 

4. Check: Only when you’re sure your latest revision is the best possible one, make final adjustments and edits.  Finally, check for spelling, grammar, and punctuation errors.  Discipline yourself to postpone this final check until the last possible moment.  If you do it too early, you may be wasting your time, as your refining efforts (Step 3) may not be complete, and you may end up rewriting entire sections of your draft. 

*  *  *  *  *

Try to apply this process to your next writing task.  The most profitable part is the first one: planning.  Most people want to get writing tasks done as quickly as possible, so they begin writing what they think will be their final version.  If they’re wise, they begin to realize that what they’re writing is just a first draft, which will need refining and checking.  

Planning allows you to discover, organize, and structure your ideas in advance to save time in drafting, not spend extra time!  Give yourself the gift of planning, and know that your initial “writing” is really drafting — and you’ll immediately become a better writer.